FAQ

FIND ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS AND TRAVEL PEACE OF MIND

How can I book?

You can book through our website or by contacting our offices on +39 0923911266 or by sending an email to info@pantelleriaisland.it.

Our staff will be happy to help you find the most suitable accommodation for you.

How can I pay?

By bank transfer to the coordinates you find on your booking confirmation.

How long do I have to make the payment?

From the time of booking, you will have 3 working days to make the payment, if it is a flight it must be settled in full, while if it is a stay or a flight + stay package, you can pay a 30% deposit and pay the balance 15 days before of arrival.

When do I receive the travel documents?

Travel documents are sent by email upon receipt of the balance.

Can I buy your services from other agencies?

It is possible to buy our products through travel agencies more congenial to you, just go to an agency and ask to buy the product of your choice, if the travel agency does not know our reality, just give them our references in order to provide you with the chosen product.

Does the flight need to be reconfirmed?

We always recommend making a follow-up call to our offices to verify the punctuality of your flight.

How early must I be at the airport?

We advise customers to go to the airport 2 hours before departure, knowing that check-in closes 40 minutes before flight departure.

Where do I pick up the car or scooter?

The vehicles booked through our booking can be easily picked up at the airport upon your arrival at the rental indicated on the vouchers, however you will find one of our contact persons at the airport who will assist you.

How will we find the representatives of the structure chosen for the overnight stay?

Upon your arrival at the airport, you will find one of our representatives who will welcome you and indicate the contact person of the chosen structure.

How do I reach the hotel?

If you have chosen a dammuso, the transfer service to/from the airport is included by the owner of the dammuso, if instead you have chosen a hotel, a shuttle service is provided which can be included in the price or extra, depending on the chosen structure .

Are there any beaches on Pantelleria?

Pantelleria is a volcanic island therefore devoid of beaches, but the coast allows you to enjoy the sea easily in many points, we always recommend the use of beach shoes.

Baggage allowance / extra baggage / pet transport, on charter flights?

The baggage allowance on charter flights scheduled by the Pantelleria Island Consortium is 15 kg. for the checked baggage and 5kg. for cabin baggage, exceeding these weight limits, payment of the extra baggage will be required directly at the airport check-in.

It is possible to carry extra baggage or sports equipment, with the payment of an extra, the transport of this type of baggage must be communicated when booking the flight.

It is possible to carry your pet on flights but only in the cabin, the weight of the pet including the cage must not exceed 10kg. This transport service must be communicated at the time of booking and is subject to reconfirmation by the airline.

Book now at the best price!